Problem Report Handling Guidelines
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Problem Report Handling Guidelines

Dag-Erling Smørgrav

Hiten Pandya

Last modified on 2021-05-08 01:17:39 WIB by root.

Abstract

These guidelines describe recommended handling practices for FreeBSD Problem Reports (PRs). Whilst developed for the FreeBSD PR Database Maintenance Team <freebsd-bugbusters@FreeBSD.org>, these guidelines should be followed by anyone working with FreeBSD PRs.

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Table of Contents

1. Introduction
2. Problem Report Life-cycle
3. Problem Report State
4. Types of Problem Reports
5. Further Reading

1. Introduction

Bugzilla is an issue management system used by the FreeBSD Project. As accurate tracking of outstanding software defects is important to FreeBSD's quality, the correct use of the software is essential to the forward progress of the Project.

Access to Bugzilla is available to the entire FreeBSD community. In order to maintain consistency within the database and provide a consistent user experience, guidelines have been established covering common aspects of bug management such as presenting followup, handling close requests, and so forth.